Booking Terms and Conditions

Fuerte Hols strive to ensure that our clients interest is always protected before making any booking please read and ensure you are happy with our terms and conditions.

All bookings are subject to agreeing these terms and conditions.

Your Holiday Contract

When you make a booking as Party Leader you guarantee that you have the authority to accept and do accept on behalf of your party these terms and conditions. You must be at least 18 years old to make a booking with us. Your contract with Fuerte Hols is made once your booking has been confirmed. 

Your Personal Details

Fuerte Hols is not the owner of the villa booked and reserves the right to provide personal details of the Party Leader and party members at its sole discretion.

Paying For Your Holiday

The Booking deposit of 30% of the total holiday price must be paid to Fuerte Hols before the holiday booking can be confirmed, the deposit is payable via debit / credit card at the time of booking.

The balance of the holiday is paid 45 days prior to the arrival date.

If the balance is not paid to Fuerte Hols by the due date, Fuerte Hols reserves the right to cancel the holiday contract. In these circumstances, the Booking deposit will not be refunded.

If you decide to pay your final balance via credit / debit card, Fuerte Hols reserves the right to levy a 4% handling charge for each payment made by these means.

Arrival and property details will not be issued until your holiday has been paid for in full.

Late Booking

Bookings made less than 45 days before the Holiday start date will be classed as a Late Booking, the full booking is paid via credit / debit card. 

Confirmation

Please check your confirmation invoice, final itinerary and all other documents you receive from us, immediately on receipt. You must contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday we have confirmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us.

If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the Party Leader.

If one of your party withdraws from the holiday, someone else can take their place providing they satisfy the conditions of the original booking, and you inform us in writing at least 14 days before departure. 

If You Cancel Your Holiday

To cancel the entire holiday, the Party Leader must inform us immediately via email. If you cancel after we confirm your booking, you must compensate us for losses, i.e credit card charges, bank transfer fees, as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the holiday at the brochure price, therefore cancellation within the 45 days before your arrival will incur 50% charges, less than 14 days, there will be no refund.  

Your Accommodation

This is reserved exclusively for the people named on the confirmation invoice and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable).

Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, a charge will be made and deducted from the breakages deposit. 

Holiday insurance

Holiday insurance is the sole responsibility of each individual party member. Fuerte Hols accepts no liability for loss, damage, personal injury or the cost of medical or other treatment.

Our liability to you

Fuerte Hols is not liable for loss, damage, injury or death caused by an event or circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers. Fuerte Hols will not accept liability if illness, injury or death is the fault of the Party Leader or any party member.

Accuracy

All information contained within our website has been compiled from up-to date information, which we amend as frequently as possible with any changes. However there may be occasions when the advertised property is not as advertised, due to modification. Such situations may be due to local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this we will notify you as soon as possible, but we cannot be held liable for circumstances beyond our control. It is also important to remember that depending on the season, some restaurants, communal pools, water sports and water parks do not operate at all times.

Building Works

From time to time, building work and the associated noise is unavoidable. We do not control such work and we do not receive advance notification of when such work will commence. We will notify you as soon as we are made aware of any building work that may affect your holiday. However we will not offer compensation.

If You Have A Complaint 

If you have cause for complaint whilst on holiday, this must be brought to the attention of the villa management company immediately so that action can be taken to rectify the problem. Unless there is a valid reason why you failed to report your complaint to the villa management company, Fuerte Hols will not consider themselves to be liable for those complaints.

Should the property management company be unable to resolve the matter, details of the complaint must be notified to Fuerte Hols in writing within 28 days of the end of your holiday. Notification of any complaints received outside this period cannot be considered. If you do not tell us about your complaint promptly, it may be difficult to investigate your complaint thoroughly.

Behaviour

Fuerte Hols can end your holiday if your behaviour or that of any party member is likely in our opinion to cause distress, damage, danger to or to annoy our other customers, employees, accommodation or anyone else. In these circumstances Fuerte Hols reserve the right to refuse to complete your holiday arrangements and will not be liable for any refund, compensation or any other costs you have to pay. Fuerte Hols cannot accept responsibility for the behaviour of others in your accommodation. Adults must supervise children at all times.

Swimming Pool (if applicable)

Children must not use the swimming pool without adult supervision.

Pets / Animals

Unless otherwise advised, pets and animals are not permitted in the accommodation.

Access

The property owner and their representative must be permitted to enter the property at all reasonable times upon giving 24 hours notice to inspect the property or contents, carry out necessary repairs to the property or to take meter readings.

Breakages Deposit

Guests are requested to pay a returnable deposit. This deposit is taken at time of booking. This will be re-paid in full within the 10 day period following the guest departure from the villa. Any breakages will be deducted.

Accommodation Courtesy

While you are on holiday we ask that you respect the condition of the accommodation and ensure that standards are maintained. You are on holiday and are not expected to clean the accommodation but you are required to remove any stains and replace items damaged by party members